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CALL CENTRE

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Synopsis
In a quiet, picturesque town, a shocking murder shatters the peace. As whispers of hidden secrets and betrayals spread, a determined detective must navigate a web of lies to uncover the truth. With every clue, the line between friend and foe blurs, and the race to catch the killer becomes a fight against time—and danger.
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Chapter 1 - PROLOGUE

The night train ride from Kanpur to Delhi was the most memorable

journey of my life. For one, it gave me my second book. And two, it is not

every day you sit in an empty compartment and a young, pretty girl walks in.

Yes, you see it in the movies, you hear about it from friend's friend but

it never happens to you. When I was younger, I used to look at the reservation

chart stuck outside my train bogie to check out all the female passengers near

my seat (F-17 to F-25)is what I'd look for most). Yet, it never happened. In

most cases I shard my compartment with talkative aunties, snoring men and

wailing infants.

But this night was different. First, my compartment was empty. The

Railways bad just started this new summer train and nobody knew about it.

Second, I was unable to sleep.

I had been to IIT Kanpur for a talk. Before leaving, I drank four cups of

coffee in the canteen while chatting with students. Bad idea, given that it was

going to be boring to spend eight insomniac hours in an empty compartment. I

had no magazines or books to read. I could hardly see anything out of the

window in the darkness. I prepared myself for a silent and dull night. It was

anything but that.

She walked in five minutes after the train bad left the station. She

opened the curtain of my enclosure and looked puzzled.

'Is coach A4, seat 63 here?' she said.

The yellow light bulb in my compartment was a moody one. It flickered

as I looked up at her.

'Hub…' I said when I saw her face. It was difficult to withdraw from the

gaze of her eyes.

'Actually it is. My seat is right in front of you,' she answered her own

question and heaved her heavy suitcase onto the upper berth. She sat down

on the berth opposite me, and gave out a sigh of relief.

'I climbed onto the wrong coach. Luckily the bogies are connected,' she

said, adjusting her long hair that ended n countless ringlets. From the corner

of my eye I tried to look at her. She was young, perhaps early to mid-

twenties. Her waist-length hair had a life of its own: a strand fell on her

forehead repeatedly. I could no see her face clearly, but I could tell one thing

—she was pretty. And her eyes—once you looked into them, you could not

turn away. I kept my gaze down.

She re-arranged stuff in her handbag. I tried to look out of the window.

It was completely dark.

'So, pretty empty train,' she said after ten minutes.

'Yes,' I said. 'It's the new holiday special. They just started it, without

telling people about it.'

'No wonder. Otherwise, trains are always full at this time.'

'It will get full. Don't worry. Just give it a few days,' I said ad leaned

forward, 'Hi. I am Chetan by the way, Chetan Bhagat.'

"Hi,' she said and looked at me for a few seconds. 'Chetan…I don't

know, your name sounds familiar.'

Now this was cool. It meant she had heard of my first book. I am

recognized rarely. And of course, it had never happened with a girl on a night

train.

'You might have heard of my book, Five Point Someone. I'm the

author,' I said.

'Oh yes,' she said and paused. 'Oh yes, of course. I've read your book.

The three underperformers and the prof's daughter one, right?' she said.

'Yes. So how did you like it?'

'It was all right.'

I was taken aback. Man, I could have done with a little more of a

compliment here.

'Just all right?' I said, fishing a bit too obviously.

'Well…' she said and paused.

'Well what?' I said after ten seconds.

'Well. Yeah, just all right… okay okay types,' she said.

I kept quiet. She noticed the expression of mild disappointment on my

face.

'Anyways, nice to meet you Chetan. Where are you coming from? IIT

Kanpur?'

'Yes,' I said, my voice less friendly than a few moments ago. 'I had to

give a talk there.'

'Oh really? About what?'

'About my book—you know the just okay-okay type one. Some people do

want to hear about it,' I said, keeping a sweet tone to sugarcoat my sarcasm-

filled words.

'Interesting,' she said and turned quite again.

I was quite too. I didn't want to speak to her anymore. I wanted my

empty compartment back.

The flickering yellow light above was irritating me. I wondered if I

should just shut it off, but it was not that Late yet.

'What's the next station? Is it a non-stop train?' she asked after five

minutes, obviously to make conversation.

'I don't know,' I said and turned to look out of the window again even

though I couldn't see anything in the darkness.

'Is everything okay?' she asked softly.

'Yes, why?' I sad, the tone of my 'why' giving away that everything was,

in fact, not okay.

'Nothing. You've upset about what I said about your book right?'

'Not really,' I said.

She laughed. I looked at her. Just like her gaze, her smile was arresting

too. I knew she was laughing at me, but I wanted her to keep smiling. I

dragged my eyes away again.

Listen. I know your book did well. You are like this youth writer and

everything. But at one level… just forget it.'

'What?' I said.

'At one level, you are hardly a youth writer.'

I turned silent and looked at her for a few seconds. Her magnetic eyes

had a soft but insistent gaze.

'I thought I wrote a book about college kids. That isn't youth?' I said.

'Yeah right. So you wrote a book on IIT. A place where so few people

get to go. You think that represents the entire youth? She asked and took out

a box of mints from her bag. She offered me one, but I declined. I wanted to

get this straight.

'So what are you trying to say? I had to start somewhere, so I wrote

about my college experiences. And you know the story is not so IIT-specific. It

could have happened anywhere. I mean, just for that you are trashing my

book.'

'I am not trashing it. I am just saying it hardly represents the Indian

youth,' she said and shut the box of mints.

'Oh really… 'I began, but was interrupted by the noise as the train

passed over a long bridge.

We didn't speak for the next three minutes, until the train had returned

to smoother tracks.

"what represents the youth?' I said.

"I don't know. You're the writer. You figure it out,' she said, and

brushed aside a few curls that had fallen on her forehead.

'That's not fair,' I said, 'that is so not fair.' I sounded like a five-yearold throwing a tantrum. She smiled as she saw me grumbling to myself. A few

seconds later, she spoke again.

'Are you going to write more books?' she said.

'I'll try to,' I said. I wasn't sure if ever wanted to talk to her again.

'So what is it going to be? IIMs this time?' she said.

'No.'

'Why not?'

'Because it does not represent the country's youth.'

She stared laughing.

'See, I am taking feedback. And now you laugh at me,' I said.

'No, no, she said. 'I am not laughing at you. Can you stop being so oversensitive?'

'I am not over-sensitive. I just want to take feedback,' I said and turned

my face away.

'Well, well now. Let me explain. See, I just felt the whole IITian thing is

cool and all, but what does it all mean in the broader sense? Yes, the book

sells and you get to go to IIT Kanpur. But is that what it is all about?' she said.

"Well, then what is it about?'

'If you want to write the youth, shouldn't you talk about young people

who really face challenges? I mean yes, IITians face challenges, but what

about the hundred and thousand of others/

Like whom?'

'Just look around you. What is the biggest segment of your facing

challenges in modern India?'

'I don't know. Student?'

'Not those, Mr. Writer. Get out of the student-campus of your first book

now. Anything else you see that you find strange and interesting? I mean,

what is the subject of your second novel?'

I turned to look at her carefully for the first time. Maybe it was the time

of night, but I kid you not, she was one of the most beautiful women I had

ever seen. Everything about her was perfect. Her face was like that of a child.

She wore a bindi, which was hard to focus on as her eyes came in the way.

I tried to focus on her question.

'second novel? No, haven't though of a subject yet,' I said.

'Really? Don't you have any ideas?'

'I do. But nothing I am sure about.'

'Inte…resting, she drawled.' Well, just bask in your first book success

then.'

We kept quiet for the next half an hour. I took out the contents of my

overnight bag and rearranged them for no particular reason. I wondered if it

even made sense to change into a night suit. I was not going to fall asleep

anyway. Another train noisily trundled past us in the opposite direction,

leaving silence behind.

'I might have a story ides for you,' she said, startling me.

'Huh?' I was wary of what she was going to say. For no matter what her

idea was, I had to appear interested.

'What is it?'

'It is a story about a call center.'

'Really?' I said. 'Call centers as in business process outsourcing centers

or BPOs?'

"Yes, do you know anything about them?'

I thought about it. I did know about call centers, mostly from my cousins

who worked there.

"Yes, I know a little bit,' I said. 'Some 300,000 people work in the

industry. They help US companies in the sales, service and maintenance of

their operations. Usually younger people work there in night shifts. Quite

interesting, actually.'

'Just interesting? Have you ever thought of what all they have to face?'

she asked, her voice turning firm again.

"Uh, not really…' I said.

'Why? They aren't the youth? You don't want to write about them?' she

said, almost scolding me.

'Listen, let's not start arguing again…'

'I'm not arguing. I told you that I have a call center story for you.'

I looked at my watch. It was 12.30 a.m. A story would not be such a bad

ides to kill time, I thought.

'Let's hear it then, I said.

'I'll tell you. But I have a condition,' she said.

'Condition?' I was intrigued. 'What? That I don't tell it to anyone else?' I

asked.

'No. Just the opposite in fact. You have to promise me to writ it as your

second book.'

'What I said, almost falling from my seat.

Wow! Now that was something. Okay, so I meet a girl who appears

interesting and has a nice pair of eyes and looks like she can tell me a story to

kill time. However, it does not mean I will spend two years of my life turning

it into a book.

'Like a full book? Are you kidding? I can't promise that. It's a lot of

work,' I said.

'Up to you,' she said and turned silent.

I waited for ten seconds. She did not speak.

'Can't I decide after you tell me the story?' I said. 'If it is interesting, I

may even do it. But how can I decide without listening to it?'

'No. it is most about choice. If I tell you, you have to write it,' she said.

'A whole book…?' I asked again.

'Yes. Like it's your own story. In first person—just like in your first

book. I'll give you the contacts of the people in the story. You can meet them,

do your research, whatever it takes, but make it your second book.'

'Well then, I think it's better if you don't tell me,' I said on her berth,

and then arranged her pillow and blanket. I guesses she was planning to go to

sleep.

I checked my watch again. It was 1:00 a.m., and I was still wide awake.

This was a non-stop train, and there were no stations to look forward to until

Delhi in the morning. She switched off the flickering yellow light. Now the

only light in the compartment was an errie blue one; I couldn't figure out

where the bulb was. It felt strange, like we were the only two people in the

universe.

As she was sliding under her blanket, I asked, 'What is the story about?

At least tell me a little bit more.'

'Will you do it then?'

I shrugged in the semi-darkness. 'Can't say. Don't tell me the story yet

—just tell me what it is about.'

She nodded and sat up. Folding her legs beneath her, she began talking.

'All right, she said, 'It is a story about six people in a call center as one

night.'

'Just one night? Like this one?' I interrupted.

'Yes, one night. One night at the call center.'

'You sure that can be a full book? I mean, what is so special about this

night?'

She heaved a sigh and took a sip from her bottle of mineral water.

'You see,' she said, 'it wasn't like any other night. It was the night

there was a phone call.

What?' I said and burst out laughing. 'So a call center gets a phone cal.

That is the special part?'

She did no smile back. She waited fro me to stop laughing and then

continued as if I hadn't said anything. 'You see, it wasn't an ordinary phone

call. It was the night…it was the night there was a phone call from God.'

Her words had me spring to attention.

'What?'

'You heard me. That night there was a phone call from God,' she said.

'What exactly are you talking about?'

'I just told you what the story was about. You asked, remember?' she

said.

'And then… how… I mean…'

'I'm not telling you anymore. Now you know what it's about, if you want

to hear the story, you know my condition.'

'That is a tough condition,' I said.

'I know. Up to you,' she said and lifted her blanket again. She lay down

and closed her eyes.

Six people. One night, call center. Call from God. The phrases kept

repeating in my head as another hour passed. At 2:00 a.m. she woke up to

have a sip of water.

'Not sleeping?' she asked, with eyes only half open.

Maybe there was a voltage problem, but this time even the blue light in

the compartment started flickering.

'No, not sleepy at all, I said.

'Okay, goodnight anyway, she said, and began to lie down again.

'Listen,' I said. Got up. Sit down again.'

'Huh?' she said, rubbing her eyes. 'Why? What happened?'

'Nothing. You tell me what happened. Tell me the story' I said.

'So you will write it?'

'Yes,' I said, with a bit of hesitation.

'Good,' she said, and sat up again. The cross-legged position was back.

The rest of the night, she told me the story that begins from the next

page. It is a story about six people, three guys and three girls who worked as

the Connexions Call Center. I choose to tell the story through Shyam's eyes.

This is because, after I met him, I found him the most similar to me as a

person. The rest of the people and what happened tat night—well, I will let

Shyam tell you that.

Otherwise? Esha Said.

'Otherwise we die,' Vroom said.

We stayed quiet for a minute.

'Everyone dies one day,' I said, just to break the silence.

'Maybe it is simpler this way. Just end life rather than deal with it,'

Vroom said.

I nodded. I was nervous and I was glad Vroom was making small talk.

'My main question is– what if no one finds us even after we die. What

happens then?' Vroom said.

'The vultures will find us. They always do. I saw it on Discovery

Channel,' I said.

'See, that makes me uncomfortable. I don't like the idea of sharp beaks

rearing my muscles, cracking my bones and ripping me to shreds. Plus, my

body will be smelling like hell. I'd rather be burnt in a dignified manner and

go up in that one last ultimate puff of smoke.'

'Can you guys stop this nonsense? At least be silent,' Esha said and

folded her arms.

Vroom smiled at her. Then he turned to me. "I don't thinking Esha will

smell too much. Her Calvin Klein perfume will keep her carcass fresh for

days.'