Christian steps into the break room at 9:25, his sharp suit and calm confidence immediately drawing the attention of the gathered staff. Conversations taper off as they take in the man before them, many unaware of his identity.
He offers a polite smile and addresses the group. "Good morning, everyone. My name is Christian Ngale, and I'm part of the management team overseeing the Night Star Hotel chain. Some of you might not know me, but I'm here because I want to better understand how things are working on the ground, directly from the people who make this hotel run smoothly."
The staff exchange curious glances, some visibly surprised that someone from the upper ranks is speaking to them directly.
