"Has he ever complained to you? Did he ever demand of you or your attention, when he needed it the most?"
Suzy held Chris' chin to let him face her. Her outbursts were not accusations but mere facts, which any sane person could deduce upon close observation.
Yes, it was Chris' right to resent his grandfather whom he loved the most. But she also understood, it wasn't easy to just side with him all along when he was wrong too.
A sheer pain instilled in Chris' heart, when he tried to address Suzy's remarks, he couldn't come to say yes for once.