"We had been communicating with the satellite previously, but now... the allotted time has gone, and we have received no response from the satellite. We haven't been able to figure out what went wrong, therefore we're sending another communication request to the satellite "muttered the staff member.
A spaceship launch is a high-risk endeavor. Because you have no way of knowing what will happen in that huge area. Not only are there dangers from the outside world, but a simple flaw within the device might cost a whole satellite. You can't fix it the same way you fix your PC at home since it's in space.
It is extremely typical for spacecraft to malfunction and lose contact. There have been numerous such events throughout the history of human spaceflight. The lost satellite, however, has some odd ramifications this time. Because of its fortuitous timing, humans lost communication with it just as the solar wind was about to arrive.