All that they know is that there is a voice that keeps directing them on what to do, even the contact number of the person is private. This means that they could never reach out to the person unless he needed their services and contacted them first.
Rita thought that being caught by the boss and going through all the torture, pain and trauma was the end of her punishment, as she didn't know what other punishment could be more than what she received for those hellish three days.
When she heard the door opening, she opened her eyes and closed them back immediately. She took a while to get her eyes to adjust to the brightness. Then she was untied and dragged to her room for preparation.