"Are you guys out of your minds? I've seen those waiters with their mournful faces at least a dozen times just coming in here, what the hell are they looking so sad for? Customers want enjoyment, not to come here and suffer. Do each of you really think you're so tough, bringing those street-tough methods here? If you don't believe me, keep up this kind of service attitude and watch the foot traffic halve by the next day.
"I'm telling you, every patron is a guest, and if they're guests, then they're gods. And since they're gods, they should be treated like gods. This racetrack is for making money, and to make money you've got to milk every last dime out of the customers," Song Yun instructed. "Pass the word along—next time I see anyone pulling a long face or being disrespectful to a customer, they can pack up and get the hell out immediately."
"It's really unbelievable how fast you forget your own name once you get some money in hand."
