"Before entering this fitness center, I checked its TikTok and Instagram profiles, but the likes and comments were too few; obviously, the videos weren't eye-catching enough."
"After entering, the level of service also needed improvement, such as slow reception response, and the fitness coaches' service awareness needed to be strengthened."
"When I went there yesterday at 10 a.m., there weren't many members in the store, but many fitness coaches and salespeople were huddled together chatting. I'm not saying they can't take breaks, but doing so in the public area really affects the members' perception."
"Also, the follow-up and ongoing outreach after leaving the store weren't enough. I only received one WeChat message from my coach since my visit yesterday morning,"
