"I had no choice but to come to collect the goods myself. My personal secretary should have informed you of this three days ago, but unfortunately, you have not responded."
"I feel that my importance is not being acknowledged by Patek Philippe, so I had no choice but to bring Fred along with me."
Nicole Carman quickly explained, "Mr. Gu, we are truly sorry for the unsatisfactory experience brought to you. I will immediately send a resolution letter from our headquarters to Shanghai Yuendi, ensuring you receive a satisfactory explanation."
"Moreover, I hope you will give us another chance, this time we will certainly provide you with a perfect experience."
If Nicole Carman failed to provide an explanation in such a direct complaint, he would not deserve to be the manager of this Salon.
