In order to ascertain where the problem reported by the users of Microsoft's Navigator browser was originating from,
Silverge had no choice but to consider sending after-sales technical personnel to the users' homes for on-site inspections.
At the same time, he ordered Microsoft's branches in other states to assist Redmond in troubleshooting the issue.
If the technical department here couldn't find the reason, then they should increase the number of samples being investigated and their geographic distribution.
Navigator 3.0 was Microsoft's leading product in its internet strategy, and no accidents could be allowed to happen.
So, even if it cost a great deal of manpower and resources, the problem had to be located.
Otherwise, forget competing with Netscape; even those lesser-known browsers could easily topple Navigator.
After briefly considering the current situation, Silverge made a decisive move to implement his plan.
