"Why do we still have to go to court? Isn't there a regulation?" one of the homeowners complained, visibly unsatisfied.
"Right, the regulation is issued by the court, so you need to go to the court. As long as the court issues a judgment, we will absolutely enforce it," the lobby manager said again.
This wasn't him being obstinate; the bank's regulations were just like that.
No need to ask for leaders' instructions; he could give an answer directly.
Frankly, it was a procedural holdup; once the court's judgment was issued, there would be no problem.
However, the homeowners felt that the bank was giving them a hard time, blatantly not complying with established regulations. They wondered how the bank could be so bold!
They argued for a long time, to no avail, and ended up bringing the police into it.
This is always the case at the grassroots level: whenever there's a quarrel or conflict, the police must come.