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Since August, with an increasing number of patients and a general lack of self-discipline, the order within the clinic began to slip out of control.
Often, as Zhao Yang treated one patient, a group of them would surround him, and as soon as he finished, they would scramble to take a seat in the consultation chair.
There was no first come, first served; no queuing; no order; only "I'm in a hurry, my illness is very serious, I have something urgent, let me go first."
In the end, people would not only argue over who was next but even come to blows.
As this could not go on indefinitely, Zhao Yang, Yingtao, and Zhang Xiuer put their heads together and decided to start a registration and queuing system.
Patients would now register with Yingtao first, and then be seen in the order they signed up.
This measure helped control the chaos and significantly reduced the stress in the clinic's environment.
