Disobedient Soldiers
Ignoring the NPC's instructions would not lead to consequences in many VR games. Even in Dreamverse VR, the players had the freedom to do so in ordinary circumstances. Players were so used to it that they usually ignored the NPC's advice and did things their way in pursuit of maximum profits.
However, the Punitive Expedition was not an ordinary happenstance; it was a military expedition. What Commander Povnar issued were not mere instructions, but commands! They were military orders that had to be obeyed!
Yet, the Guilds and Players, blinded by their greed for maximum efficiency and profits, had overlooked such a simple fact. They had ignored Commander Povnar's instructions twice and they had to face the consequences.
The moment the City Guards joined the battle, the Player Army was divided into two. The Players who shielded the City Guards behind them and the Players who used the City Guards as shields.