After I submitted the request, I just decided to buy something from the Special shop. I had gotten the special shop from one of the events, and that made me wonder how others accessed it, or if they even could.
After opening the special shop, I described the castle I wanted.
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Special System Shop: (Special)[Common][Rare][Epic][Magic][Ascendant][Transcendent] [Mythic][Black Market]
Your coins: 690
(Your Alias: Travel) [Change Alias]
[OPEN CHAT ROOM]
[1][2][3][4][5][6][7][8][9][0][!]
[Q][W][E][R][T][Y][U][I][O][P]
[A][S][D][F][G][H][J][K][L][:][;]
[Shift][Z][X][C][V][B][N][M][,][.]
[Enter][Delete][SPACE][%][<][>]
