Otherwise, once something goes wrong, the website will also have to take responsibility.
These days, who wants to take responsibility for a stranger, right?
Logically speaking, the customer service's reasons were quite sufficient, and they provided a solution, but the issue is that Dasaen had previously chatted with Administrator Alpha.
The developers had a clear stance, you can do secondary creations at will, but they didn't plan on any promotion in the near future, so the possibility of getting authorization is slim. Dasaen also heard some unverified rumors among the player community.
It's said that this game is a project with national backing, established to study cutting-edge technology, hence setting up the server for everyone to play; all testers are "cyber lab rats". If that's truly the case, then there's no need for such a thing as authorization!
It's even uncertain whether this game will get an open beta.