"I'm Mrs Freda Cotton, the chief executive officer of this establishment." The middle-aged woman introduced herself formally, a polite smile framing her slightly wrinkled face.
"Firstly, I would like to apologize on behalf of any of my employees that may have offended you. Secondly, I would implore you to please follow me to my office so that we can sort out the issues bothering you."
"Apology not accepted but let's go," Jamal replied in a deadpan tone. He gestured forward and Mrs Cotton led the way while others followed.
After a few minutes of settling down, Jamal briefly introduced himself and his female companions. Then he gave room for Lola to express her grievance about the falsified test result.
Lola took a few minutes to narrate her ugly ordeal at the clinic and how the false result ended up disrupting her peaceful and loving home.
"May I see both results from this clinic?" Mrs Cotton asked, her tone dripping with perplexity and horror.
