They found out that using Bai Yuran's information to book a room didn't work, although the process worked when they used their own details.
They quickly approached the customer service after glancing at Bai Yuran, who sat with a cold expression on the sofa.
Tourist: Why can't I book a hotel room using another person's identity but I can with my own?
Four Seasons Hotel: There are only two reasons for this situation. One - the information you provided is incorrect. Two - the information you provided corresponds to a member on our system's blacklist.
Four Seasons Hotel: If it is the first scenario, please check your details. If it is the second scenario, please choose another hotel. Thank you for your patronage.
Upon receiving the response, the man verified his information and confirmed that it was correct. They must have been blacklisted.
Tourist: On what grounds have you blacklisted us? We haven't even been to your place before.
