The relatives of the patient weren't actually short on money; anyone who could afford treatment at Lan's Hospital, an expensive private hospital, was fundamentally well-off.
The family didn't want money, they've always been seeking justice.
The healthy individual could have survived had the diseased kidney been surgically removed, but due to the doctor's mistake, the healthy kidney was removed instead, causing the patient to die on the day of the surgery.
They had been posting online continuously, even though their posts were constantly being deleted, but the family never gave up.
Qiao Yin noticed these posts and through technological means, she managed to recover many of the deleted posts.
After she contacted the patient's family, she learned that they had made a recording at the time, but the recorder was destroyed by Lan's Hospital.
It took Qiao Yin two days to restore the recording.
