""I have a mall under my banner. Do you know how our customer service staff resolve customer complaints?" Zheng Xu asked Xiao Qian.
"I don't want to know."
"But I do want to tell you. When a problem arises that is beyond the authority of customer service, and the customer is unwilling to give up, the customer service manager pretends to help the customer by trying every possible means to solve the problem, showing that they have a proper attitude towards handling the issue. In the end, even if it is not resolved, the customer is still satisfied. Chen Xiaoqian, you are that customer service right now, and your customer is yourself. You are fighting with yourself."
She knew she couldn't do without Yu Minglang but also felt guilty about it, so she wanted to create some trouble and pretend to have done her best. In fact, many people are deceiving themselves.
Only that Boss Qian wouldn't admit it.
