MJ is Angela Falter's son. He has a recurring habit of being late to things or turning up in the wrong outfit, offending friends of Angela Falter, and winding up the butt of gossip columnist snark. The paparazzi consider MJ extremely easy game, but they don't turn down an opportunity when they get one.
Somehow, Charelle—and by extension Platinum and your entire team—get held responsible for making MJ presentable in his mother's presence. That sounds like MJ.
"MJ and I are not seeing eye to eye at the moment. I'm out of persuasive strategies, short of punching him. Which would be satisfying, but not really in line with Platinum's brand strategy," Felix finishes.