The words were delivered calmly, merely sounding like simple instructions, but those who understood their weight hurriedly paled. The manager's face already shifted to an ashen hue; beads of sweat, swollen like blisters, streamed down from his reddened forehead, as if that sentence was some sort of death knell. He hastily nodded and bowed, offering apologies, "I'm very sorry, sir. We have been negligent with this young lady."
"I'm not sure how you feel about what we just said, whether it has eased your anger, but if not, we have other ways to handle it. We're hoping you can let off steam and forgive our restaurant. We didn't know about this incident beforehand, and had we known, we certainly wouldn't have allowed an employee to spout off in front of these people."
