Cui Yinnian had been in his position as head of the logistics department for a long time, and everyday there were many people cursing him both openly and secretly.
Cases like Xu Yang's occurred every other day.
He had summarized a set of methods for dealing with such situations.
If someone wanted to complain about one of his subordinates, he would direct them to the official complaint channels.
The official complaint channels were useless because the complaint phone line was disconnected.
At that time, when people felt dissatisfied with him, they would complain about him, and he would ask them to write a complaint letter.
Those complaint letters were under his control, and he would check them daily.
If a complaint letter had nothing to do with him, he would put it back in a new envelope.
If it was related to him, then he would dispose of the complaint letter.
