Anastasia's face turned hot from embarrassment, but she swallowed it as she helped Theresa bathe Lady Amara by pouring water from a water mug. After an hour had passed, Lady Amara was dressed and she left the room with her mother.
When the door closed, Theresa returned to where Anastasia was cleaning the bathtub after draining the water. The older woman remarked in a hushed voice,
"Don't take their words to heart, Anna. Some of these people don't know how to treat a person with kindness. They don't understand that your hands are a sign of your hard work, something they never had to do."
In the life of the servants, to be treated like dirt was nothing new. Even though the servants often tried to evade any possible scoldings or punishments, sometimes it was hard to avoid them.