*******
...
...
"No... it's alright, but could you please explain what's exactly going on?" Olivia waved her hands, appreciating the good attitude and sincerity in their expressions, and asked what the matter was.
But before the employee could say anything, a woman, visibly irate, interrupted with a snarl. "Who are you, why are you butting in?" Her voice was sharp and grating, her expression irritating as she glared at Olivia.
The lady employee, clearly taken aback by the woman's disrespect, tried to intervene. "Ma'am, please calm down and show some respect."
"What...this is how you're going to talk to your customer!" The woman's anger seemed to escalate, and her tone grew louder.
Olivia frowned, her patience wearing thin. She couldn't understand why the woman was being so unreasonable and preventing her from hearing the reason for the disturbance.
