Roland took out his phone and dialed Butler Frank's number.
Instead of him, it was Housekeeper Stella who picked up the phone.
After explaining the issue to them Roland came to know that they were stuck in a traffic jam, but they were no longer that far from the venue. They might even arrive in the next few minutes.
Roland handed his phone to the waiter who received it with trembling hands as Butler Frank introduced himself as the person who rented the whole place.
"This… I can't make the decision. I'll call the manager over," the waiter replied as he handed back the phone to Roland.
A while later, he brought the manager of the place over to talk to Butler Frank over the phone.
Fortunately, after some talk with Roland, the manager got convinced and allowed them to come inside to everyone's relief.
Roland did not blame the manager and the waiter for the problem earlier. They were only doing their job and their way of interacting towards them was also respectful.