Mauve didn't know how to react to Jael's harsh words and didn't realize she was crying until he pulled her to himself. He hadn't spoken to her this harshly in a very long time, and she didn't think she had done anything wrong for him to yell at her like that. However, the instant he wrapped his arms around her and apologized, she immediately felt better. Besides, she could hear how awful he felt in his voice, and she didn't want him to feel too bad as she did interrupt him.
From the tone of his voice when she had opened the door, she could tell what he was talking about was something that meant a lot to him. She wondered what it was. She had barely been able to make out any words except "regular" as she had come here in a rush and had pushed the door open in the same manner.