"Only by doing it personally can we know what's wrong and how to improve it. If I don't try it myself, I can only understand the exact situation through the report of the person-in-charge. That guy's job is to manage the employees under him. They have no obligation and won't go and experience it personally."
Yin Xun sighed. It was mainly because this kind of thing had happened many times in her previous world. She had also encountered couriers with bad attitudes. At that time, she was furious.
Since she had become a leader, she naturally could not let this happen. She had to do service-related business from a client's perspective. Only then would she be able to achieve twice the results with half the effort.
In other words, couriers would also encounter strange customers. If they were pestered, it was very easy to cause trouble. She wanted to set an example and teach the employees how to deal with such problems.
