Her first time in Los Angeles, nothing could have been worse than losing the bag containing the passport and invitation letter. It was stolen at the airport. She called the police, but it didn't help.
They told her it would take some time to sort out her belonging. The agent who came with her loudly reprimanded the police for incompetence. Only he knew how famous his artist was, but nothing worked.
Due to his outburst, he was charged with obstructing official duties by the police and had to spend some time behind the bar. Fortunately, they contacted the embassy and released him on bail.
They also helped them acquire accommodation as they knew of her unique identity.
On the day of the press conference, they thought it would work out when they explained it to the organizers; after all, the press conference was the main reason for their visit to the USA.