In a way, Penelope can sympathize with their situation. They want to be there for their loved ones but the current situation is not allowing them to do it. Penelope remained on that child's side until her tears finally stopped.
The little girl thanked them for sending her mother's message. She also promised to get healthy as soon as possible so her mother will not get worried about her condition anymore. As a reward for her bravery, Penelope gives the little girl a new recording crystal and tells her to record the message she wants to tell her mother.