In Milan Italy
The sun had long risen over the beautiful city. Among the sea of curious tourists venturing around the place, the streets also spotted people leaving their businesses and work places rushing to their desired food spots. It was lunch hour for most but there were others who could not leave their workplaces whenever they wanted to.
"Grazie, bueno giornata!"
(Translation: Thank you, have a great day)
These polite words echoed over a team of employees adorned in a formal work outfit and seated behind their desks in front of computers and eyes peeled on their devices.
They had on headphones as they attended to the different phone calls coming in. There was no time to relax, when one call ends, another comes in. Among the sea of ongoing conversation and calls coming in, one phone call was answered.
"BNL, you're speaking to Giulia, how may I help you?" A woman politely answered.
