At nine o'clock, Mrs. Shen went straight to Liu Changfu's dean office, where she complained about Carolline Ruiz and played the recorded 'evidence' she had collected.
She demanded that Liu Changfu must punish Carolline. However, Liu Changfu was surprised because he knew Carolline as a considerate and polite person. He had a gut feeling that it must have been Mrs. Shen who provoked Carolline into saying such disrespectful words to an elder.
However, according to the hospital's rules, no matter how unreasonable a patient or their family member is, the medical staff should be as tolerant as possible. Once a conflict between doctors and patients arises, whether the medical staff is right or wrong, they are the first to be educated.
Therefore, since a complaint had been filed, Liu Changfu knew that he had to speak to Carolline, regardless of the situation.
