What was Penelope supposed to do? She had never been yelled at like this before in her life!
"Excuse me, can you please verify your name, address, and the last four digits of your—"
More profanity, mixed in with complaints about how long he was stuck in the automated system waiting for a real human to pick up. He did what she asked though in the end.
"Thank you for verifying," Penelope said in the strongest voice she could muster. "How may I help you today?"
"You people charged me interest. I paid in full so there shouldn't be any!" He punctuated every other word with another curse. She had never heard anyone have such a filthy mouth either.
"Please allow me to look into this for you, sir. May I place you on a brief hold?"
"Hold? I was already on hold for nearly an hour! But fine. Put me on hold," he grumbled with more cusses thrown in every few words.
