When you are self-assured and know exactly what you want and how you want things to be, life is easy. You go forward on the road that life places at your feet, certain that it is solid ground and that you have a firm foundation to base all your beliefs on.
The problem is that, often, life is not that simple, and that can also be said about the people you meet. Some people never realize that almost everything is exactly like a coin. You can see and thoroughly analyze one side of it, while the other is hidden from your vision. Even if you know the other side of the coin is there, you can't see them both at the same time.
Hope was sitting in front of Agatha with the desk between them. She was staring at the white-haired woman wanting to see the other side of the coin. But things don't work like that. So she smiled politely instead of continuing to ponder on this matter.