Harold had no family. He was very young when he lost his parents and then siblings to either poverty or diseases. As far as he remembered, he found himself working, stealing to get at least a penny every day.
He never got any affection from his family, nor he could provide any to them. Before he understood the emotions and the importance of relationships, he was robbed off every such person and he was alone in this huge world.
So he had no idea what Eloise was feeling at that moment. He never cared about his lack of feelings, but right now, when he failed to share her pain, he cursed at himself.
Yet, he tried to say wise words that he had picked up from his surroundings. The words he snickered at or just blatantly ignored, saying that were rubbish. If only he knew they would come to his use like this one day.
"Eloise, I will not say that I understand what you are feeling, because I don't. I can't.