Tuesday, continued …
As soon as Hou Yi realised that the ring set was what Anna wanted, he simply agreed.
Assistant Manager Wong could not believe how easy this VIP couple were to deal with. The looked, and quickly made up their minds. She was just so grateful she did not have to deal with Yang Lin and who was with her. She remembered the only time he served Yang Lin she could do nothing right and she took over 5 hours to select one item. Given Yang Lin's attitude the discount they had to give to prevent problems ensured that that month she earned only ten percent of her normal commission, given she needed to cover the discount offered to Yang Lin.
She signalled for the wedding ring set tray to be removed, and the third tray, which had 4 Opal Necklaces; 4 Diamond Necklaces and 3 necklaces with both. "I note Madam Hou, you have pierced ears. Each of the pendants here have matching earrings, which we will pair with them."
"Assistant Manager Wong, I am guessing those earrings are all on a version of gold studs, or platinum studs"
"That would be standard Madam Hou"
"I have allergic reactions if I wear any form of gold or platinum earrings. With whatever we select, could you have them, and it does not have to be done today, just whenever it can be done, converted to sterling silver. Can you apologise to the jeweller who has to do to conversion, as I do not want to waste money on earrings that I could not wear."
"That can be arranged Madam Hou, it will, however it could take up to three weeks…"
"That is absolutely fine. If my wife requests if, it needs to be done" interrupted Hou Yi.
Hou Yi noticed Anna was looking intently at the pendants, and seemed to be taken by a pendant, that appeared to have an opal hanging from a diamond. He put his hand out, touching the pendant Anna was looking at, and asked "Do you want this one?"
Anna simply nodded, and Assistant Manager Wong took the pendant from the tray. She turned an placed the tray back on the table, then turned back around and asked "Madam Hou, could you please stand up, so I can check where this pendant is sitting." Anna stood up, and the pendant on the gold chain was hung around her neck and closed. Assistant Manager Wong stood back, and realised that the length was perfect, and returned and removed the pendant. "That was the perfect length and drop with the pendant for you Madam."
Assistant Manager Wong, turned, picked up the note pad, and the rings. "CEO Hou, Madam Hou, the rings need slight adjustments. Do you wish to wait or return and collect once the adjustments are made?"
"How long will the adjustments take Assistant Manager Wong?" questioned Hou Yi.
"Such adjustments would only take about an hour."
"No, we will leave. Can you and Manager Yong please arrange for the rings to be delivered to my apartment once the adjustments are made. Add to the jewellery another pendant necklace with a pink diamond to match the rings we have chosen. My address is on file," responded Hou Yi.
With that, Hou Yi handed Assistant Manager Wong, a black credit card, which Anna thought was the stuff of myths, having never seen one before. "Please charge the pieces to this card and add a further five percent as an additional tip for how helpful you have been," Hou Yi continued.
Assistant Manager Wong, hurried out of the room to process the purchase, followed by the men carrying the trays, and Anna turned to Hou Yi asking "Why are you paying if your family are connected with the business and giving her a tip of five percent."
"Any private transactions when I am out for company business I pay for. This is a personal transaction, not related to the business, and why should I simply demand that I do not have to pay. I do not use my power to bully or manipulate people and pay appropriately at any location."
"There are times I will bargain, like at street markets where it is expected. Here it is not appropriate, and I can afford to pay the retail price. The tip is because she allowed us to choose what we wanted, rather than forcing her choices on us. Jewellery staff that push choices on people push the most expensive items and are only out for commission. She wanted to make sure we got what she wanted, so I am going to reward her for that."
With than Assistant Manager Wong returned, and handed Hou Yi back his credit card. "CEO Hou, with one of the security guards I will deliver the rings to your apartment as soon as possible."
"Thank you." With that Hou Yi stood up and held out his hand to Anna to help her stand up.